Refund policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Proof of purchase is required.
To start a return, please contact us at tmorgan.web@gmail.com. If your return is approved, we will provide you with detailed instructions on how and where to send your package.
Please do not send items back without contacting us first, as they will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We’ll make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Custom or personalized products
- Personal care items
- Hazardous materials
Sale items and gift cards are non-refundable.
Exchanges
The fastest way to ensure you get what you want is to request a return (if approved) and place a new order.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason. Items must be unused and in original packaging.
Refunds
We will notify you once we’ve received and inspected your return. If approved, refunds will be issued to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at tmorgan.web@gmail.com.